immediately after investigation, we identified proof that supported the casino's determination. The player was discovered to have breached the On line casino's conditions and terms by owning several accounts connected With all the exact same IP, machine, cookie, and using the similar payment technique in associated accounts. Consequently, the criticism was rejected as unjustified.
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Later the casino representative stated the player's account was confirmed plus the winnings could be paid out out in two installments. The player at last confirmed acquiring The cash, so we closed the criticism as fixed.
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Solicitud de documentos en la etapa de retirada, aunque esta práctica se encuentra en otros proyectos en los que jugué.
The participant from Chile has long been seeking to withdraw their funds. immediately after looking ahead to twelve days devoid of acquiring payment, they canceled the withdrawal and requested it yet again.
We asked for specific data with the participant and communicated Together with the casino, which outlined the essential paperwork. Irrespective of extending the reaction time by seven times, the player didn't reply. as a result, the grievance was turned down as a consequence of insufficient reaction.
The player from Chile experienced requested a withdrawal two months prior, which had not been processed. The difficulty involved two transactions which the On line casino claimed had been properly sent, however the player described that she experienced not been given them.
The player from Chile requested a withdrawal below two months just before submitting this complaint. The payment hasn’t been processed nonetheless. The complaint was turned down as the participant failed to reply to our messages and thoughts.
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The On line casino had explained that the withdrawal limit was set through the payment provider and experienced assured the player that the rest of the transactions might be processed quickly. After a period of back and forth communication, the participant had confirmed the On line casino experienced paid the whole remarkable balance. We had marked the criticism as 'settled'.
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